Centura Health Director of Patient Care Services in Centennial, Colorado

Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 21,000 of the most talented hearts and minds in medicine.

Through Centura Health’s 17 hospitals, two senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or Kansas community you will love to call home.

Enjoy amazing people, competitive pay, some of the best benefits in the industry and plenty of opportunity for professional growth and development.

If you’re ready to discover the difference of working for a fully-integrated health system with a non-profit, faith-based mission to care, we look forward to receiving your application.

_Job Description/Job Posting ID: 131806_

_Recruiter Contact:_ ToddNapikoski@centura.org

_Schedule:_ Full Time

_Shift:_ Days

This role will provide leadership to all 7 of our Emergeny Urgent Care (EUC) sites, to include Arvada, Avon, Frederick, Golden, Meridian, Highlands Ranch, and Lakewood.

_Position Summary_

To provide leadership in the strategic and daily operations of the assigned clinical departments and support departments. This includes developing and maintaining physician relations, empowering clinical care givers through solicitation of input and implementation of actions to improve delivery of patient care. Responsible for planning, organizing, directing and evaluating the provision of services in the assigned departments. He/she will supervise the delivery of patient care and has the responsibility for establishing standards of nursing practice for the service. Assures achievement of department goals and adherence to hospital policies and standards set forth by accreditation and regulatory agencies.

_Minimum Education Requirements_

  • Bachelor's of Science in Nursing (BSN) and Master's Degree in health care or business related field OR a Master's Degree in Nursing (MSN)

_Minimum Experience Requirements_

  • 2 years of management experience and proven leadership experience within medical/surgical services

*Special Requirements*

  • 3+ years clinical ED experience will be required for this position.


  • Colorado State Nursing License

  • Specialty nursing certification, preferred

_Position Duties (essential functions denoted with an * )_

  • Sets and enforces high standards for the quality of patient care delivered; ensures the supporting decision making and operational processes reflect patient/physician needs/concerns.*

  • Holds self and others accountable for meeting objectives and commitments, and adheres to standards even in the face of unforeseen circumstances.*

  • Establishes and maintains a “service excellence” environment for achieving “completely satisfied” customer satisfaction scores. *

  • Engages in a collaborative partnership with physicians, peers, staff and administration to promote interdisciplinary / interdepartmental communication and cooperation. *

  • Participates in making collaborative decisions that contribute to the success of the organization. *

  • Establishes and maintains communication between nursing units and ancillary departments for the purposes of problem solving and implementing changes where patient care is affected. *

  • Listens carefully to others. Actively solicits input from others. Expresses ideas clearly and effectively. Responds to issues raised by others. Ensures that people get the information they need to do their jobs, and provides timely feedback to enhance performance. *

  • Accountable for preparing, monitoring, and managing the operational and capital budgets. *

  • Understands how to strengthen the units through good financial planning and implementation. Applies key financial concepts to decision making. *

  • Achieves unit goals and objectives using a participative approach to improve the quality of care and market position.*

  • Educates staff in performance improvement activities while coaching staff for enhanced problem solving and critical thinking. *

  • Organizes, coordinates, and prioritizes time and resources to improve efficiency and overcome obstacles. *

  • Gives people the authority, resources, and guidance to make decisions and implement them. *

  • Analyzes problems in a systematic, logical, and timely manner. *

  • Facilitates creative development of new processes and standards that ensure quality patient care and a smooth running business unit. *

  • Recognizes and embraces opportunities for improvement in the service of the unit’s and organization’s goals. *

  • Facilitates performance improvement teams to improve processes throughout the department. *

  • Responsible for formulating, interpreting, implementing, evaluating and supporting standards of care, objectives, policies and procedures.*

  • Work with clinical system teams to evaluate and implement technologies that enhance patient care and nursing practice.*

  • Attends continuing education sessions related to leadership of assigned departments and/or changing regulations.*

  • Provides a climate, which fosters professional development. *

  • Promotes and supports major corporate initiatives. *

  • Participates in committee work related to quality assurance, performance improvement and regulatory compliance.*

  • Maintains currency in knowledge of current clinical evidence through implementation and evaluation of clinical guidelines and through fostering research opportunities. *

  • Collaborates within triad to design specific key performance indicators and to achieve financial performance objectives of the service through managing operating and capital budgets, managing patient utilization, and implementing cost management strategies. *

  • Monitor relationships between nursing practice and outcome costs. *

  • Recruits, selects and hires effective people for the unit staff. *

  • Identifies and fills gaps in unit skills and knowledge. *

  • Effectively markets unit job openings to attract highly skilled staff members. *

  • Through effective coaching and mentoring, assists people in developing their careers; ensures they are prepared to assume additional responsibility.*

  • Prevents voluntary departures by maintaining a hands-on approach to developing people and a unit environment that encourages retention of staff. *

  • Facilitates staff competency by identifying, measuring and evaluating desired performance and holding staff accountable. *

  • Facilitates the constructive resolution of conflict. *

  • Uses techniques that appeal to reason, values, and emotions to generate enthusiasm for work, commitment to task objectives, and compliance with requests. *

  • Identifies the best methods for accomplishing long and short- term goals by creating plans and evaluating unit performance objectively.*

  • Ensures compliance with all regulatory agencies governing health care delivery and rules of accrediting bodies by continually monitoring the service and hospitals’ operations and its programs and initiating required changes or improvements.*

_Physical Requirements_

  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.