Centura Health Manager Patient Access in Denver, Colorado

Located in central Denver’s historic Washington Park residential neighborhood, associates at Porter Adventist Hospital enjoy beautiful surroundings, leading technology, outstanding leadership and easy access to everything great central Denver has to offer. As a full-service Magnet® designated, 368-bed acute-care referral center specializing in behavioral health, cancer care, joint replacement, spinal care, advanced robotic surgery and organ transplantation, Porter Adventist Hospital treats some of the region’s most complex medical cases and surgery patients. Our Heart and Vascular Institute is the first and only program in Colorado to receive full Heart Failure Accreditation status from the Society of Cardiovascular Patient Care. We have also received numerous awards and honors including: The Healthgrades Patient Safety Excellence Award (2014); top 50th orthopedic program ranking by U.S. News & World Report with high performing honors in eight specialties (2014); an “A” rating from the Leapfrog Group for Patient Safety (2014), as well as many others. The Porter tradition of blending science and spirit began more than 75 years ago by Denver businessman Henry Porter with his generous donation after he experienced care at a Seventh Day Adventist Facility in CA and sought to bring that same philosophy of care to Denver. If you are ready for a career where the work you do truly transcends the walls of a hospital, we invite you to learn more at: http://www.porterhospital.org/

_Job Description/Job Posting ID: 130481_

_Recruiter Contact:_ MikalaFord@centura.org

_Clinic/Department:_* 8765 PAH HBA/CASHIERS *


_Schedule:_ Full Time

_Shift:_ Days

_Position Summary_

Directly responsible for the management and operations of areas within Patient Access along with indirect responsibility for non-reporting areas that perform Patient Access functions. Other duties include assisting in the staffing, budgeting, planning, and development of policy and procedure for these areas. Responsible for hiring, separation and corrective action of staff members. Responsible for the delivery of operational, and financial leadership for areas within Patient Access so that all processes are completed accurately, timely, and in an efficient manner to ensure quality outcomes, while providing our customers a professional, and caring level of service.

_Minimum Education Requirements_

  • High School Diploma or GED required

  • Bachelor’s Degree or equivalent experience in healthcare setting

_Minimum Experience Requirements_

  • Preferred: Minimum 5 years experience in a hospital patient access environment to include experience with registration of hospital inpatients, outpatients, emergency department patients, and experience with patient scheduling

  • Preferred: Minimum 3 years leadership experience (preferably in a healthcare setting)

  • Preferred: Experience working within a multidisciplinary healthcare revenue cycle team Knowledge of regulations and requirements as they relate to Patient Access functionality Exercises initiative, judgment, problem solving, decision making, and team development skills Preferred medical terminology


  • Basic Life Support (BLS) Certification (as applicable)

_Position Duties (essential functions denoted with an * )_

  • Effectively promotes values based leadership to employees in area of responsibility.*

  • Acts as liaison with physicians, patients, ancillary departments, nursing staff, finance and all other hospital departments, insurance companies, government regulatory agencies and outside entities when problem occurs, problem solves and corrects all day to day operational problems and reports such problems to management.*

  • Demonstrates a respect for the human dignity of all individuals (employees, physicians, peers, volunteers, customers, visitors, etc.); helps to create and maintain team work within the work environment; practices good negotiation skills for resolving conflicts.*

  • Nurtures an atmosphere of collaboration and team oriented interpersonal relationships, communication flow and information sharing between departments.*

  • Contributes toward the delivery of quality healthcare with a concern for the well-being of those served.*

  • Complies with all departmental and hospital policies and procedures; uses good judgment in questioning them when appropriate.*

  • Participates in community activities related to area of responsibility, presents in-services, serves on professional committees.*

  • Empowers, guides, mentors, motivates, and encourages staff; provides development by showing an interest, delegates when appropriate and identifies training needs and resources.*

  • Demonstrates responsiveness to staff ideas. Demonstrates good listening skills and appropriate communication.*

  • Maintains self-confidence and self-esteem; maintains constructive relationships; recognizes staff for positive results.*

  • Takes initiative; plans and manages pro-actively; uses good judgment in decision making, prevents or minimizes conflicts, brings conflicts to acceptable level of consensus utilizing good negotiation skills.*

  • Involves staff through a participative style, where appropriate, encourages and nurtures communication, input and provides information as needed.*

  • Effectively engages in and leads problem solving sessions to resolve problems expediently and thoroughly. Takes corrective action when necessary in an appropriate fashion, including proper documentation, consideration of facts/circumstances and timely, adequate follow-up.*

  • Participates in recruitment/retention efforts, selecting qualified employees and striving to retain them, when possible. Orients and provides training for employees; clarifies expectations; completes performance appraisal and other personnel actions in a timely, appropriate basis.*

  • Take responsibility for oversight of effective personnel management, including performance standards and appraisals, and compliance with employment laws and procedures.*

  • Actively seeks to promote and helps to maintain through interactions with all others within and outside the department a positive, professional, team-oriented, and service-conscious environment which contributes to the goals of the department and reflects the values of the System.*

  • Recruits, selects, monitors, develops, coaches, and mentors associates to achieve outcomes for a positive patient experience.*

  • Consistently insures a customer service orientation with regard to requests, customer problems, complaints, suggestions, etc., follows through with and/or resolves while presenting an image of professionalism.*

  • Establishes trusting relationships: offers and receives constructive feedback.*

  • Participates actively in team meetings and activities: honors team members and supports team decisions.*

  • Addresses differing opinions and conflict openly, honestly and professionally; listens to others’ perspective and seeks win-win outcomes.*

  • Knows, understands, and adheres to the Mission in Motion standards set forth by Centura Health. Including rounding, thank you cards and celebration of achievements of team members.*

  • Insures highest standard of quality in area of responsibility, giving consideration to outcome, safety and effectiveness.*

  • Identifies and provides resources to insure the highest level of patient outcomes/services possible for area of responsibility.*

  • Maintains up to date, optimum departmental standards of quality, consistent with departmental policies/procedures and/or quality measures.*

  • Manages area of responsibilities in a fashion which is consistent with Risk Management, Quality Improvement, JCAHO, OSHA Safety and Infection Control and other regulatory, statutory or accrediting standards.*

  • Maintains a system of validating quality and monitors on a regular, timely basis, taking corrective action when necessary.*

  • Recognizes opportunities for quality improvements and initiates efforts for system improvements which will lead to that end.*

  • Analyzes System failures which may limit employee performance and takes measures to correct such systems so that quality care can occur.*

  • Assists in writing and annual review of policies and procedures for the department ensuring all processes are accurate.*

  • Provides effective stewardship of resources and financial leadership in area of responsibility.*

  • Organizes, evaluates and supervises all daily activities of the Department or Section ensuring physicians, patients, nursing units, ancillary departments, finance, insurance companies, case management, and all other departments needs are met in a timely, accurate, professional manner while remaining fiscally responsible.*

  • Plans (or assists in planning) of budget, uses resources wisely, monitors and stays within constraints of budget.*

  • Analyzes variances and takes steps to correct and/or justify.*

  • Identifies risk vs. benefits of resource usage.*

  • Seeks and identifies areas of cost-containment.*

  • Uses creativity and innovation to determine effective use of resources.*

  • Schedules staff in an efficient, cost effective manner, avoiding/minimizing unnecessary costs, where possible.*

  • Participates in producing a business plan and/or objectives for area of responsibility.*

  • Manages and maintains appropriate inventory levels, equipment and supplies.*

  • Takes responsibility for the interpretation of financial reports and provides explanations and/or action plans for variances.*

  • Take responsibility for financial goals of the organization as they pertain to areas of oversight (i.e. POS Collections, Productivity, Budget, etc.)*

_Physical Requirements_

  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.