Centura Health PBX Operator in Denver, Colorado

Located in central Denver’s historic Washington Park residential neighborhood, associates at Porter Adventist Hospital enjoy beautiful surroundings, leading technology, outstanding leadership and easy access to everything great central Denver has to offer. As a full-service Magnet® designated, 368-bed acute-care referral center specializing in behavioral health, cancer care, joint replacement, spinal care, advanced robotic surgery and organ transplantation, Porter Adventist Hospital treats some of the region’s most complex medical cases and surgery patients. Our Heart and Vascular Institute is the first and only program in Colorado to receive full Heart Failure Accreditation status from the Society of Cardiovascular Patient Care. We have also received numerous awards and honors including: The Healthgrades Patient Safety Excellence Award (2014); top 50th orthopedic program ranking by U.S. News & World Report with high performing honors in eight specialties (2014); an “A” rating from the Leapfrog Group for Patient Safety (2014), as well as many others. The Porter tradition of blending science and spirit began more than 75 years ago by Denver businessman Henry Porter with his generous donation after he experienced care at a Seventh Day Adventist Facility in CA and sought to bring that same philosophy of care to Denver. If you are ready for a career where the work you do truly transcends the walls of a hospital, we invite you to learn more at: http://www.porterhospital.org/

_Job Description/Job Posting ID: 131394_

_Recruiter Contact:_ Charlie Hoshall CharlieHoshall@Centura.org

_Clinic/Department:_* 8731 PAH TELECOMMUNICATIONS *


_Schedule:_ PRN - Per Request Needed

_Shift:__ _Variable

*Position Summary*

Operates switchboard or telephone console to route incoming calls and place outgoing calls. Monitors and initiates protocols for life safety alarms. Follows pre-established guidelines to perform job functions. Applies knowledge of commonly used terminology, concepts, practices, and procedures within the hospital.

*Minimum Education Requirements*

High school diploma or GED.

*Minimum Experience Requirements*

1 year previous high volume telephone experience.

1 year previous customer service experience.



*Position Duties (essential functions denoted with an * )*

  • Demonstrates the appropriate greeting when answering the telephone identifying the department and self to internal customers and correctly identifying facility name to external customers. *

  • Overhead paging including all emergency overhead paging according to proper procedure. *

  • Demonstrates that you pleasantly answer and accurately transfer all calls in a timely and confidential manner. *

  • Consistently monitors and timely and accurately responds to all alarms by following proper procedures. *

  • Implementing emergency procedures accurately and efficiently, documenting on an incident report all events that do not comply with the proper procedure. *

  • Demonstrate the ability to provide general information using available resources. *

  • Contribute to the accuracy of departmental directories and the on call resources. *

  • Alphabetizing incoming transcription reports in a timely and confidential manner. *

  • Processing all medical records for physicians and delivering reports to physician offices in a confidential manner. *

  • Utilizes all work time productively and efficiently without direct supervision. *

  • Contributes to the cohesiveness of the department by identifying problems, participating in their resolution.*

  • Demonstrates the ability to organize daily tasks and maintain priorities to fulfill department need while streamlining patient flow. *

/* This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned./

*Physical Requirements*

☑ Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.