Centura Health Manager Revenue Management in Englewood, Colorado

Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 21,000 of the most talented hearts and minds in medicine.

Through Centura Health’s 17 hospitals, two senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or Kansas community you will love to call home.

Enjoy amazing people, competitive pay, some of the best benefits in the industry and plenty of opportunity for professional growth and development.

If you’re ready to discover the difference of working for a fully-integrated health system with a non-profit, faith-based mission to care, we look forward to receiving your application.

_Job Description/Job Posting ID: 127866_

_Recruiter Contact:_ KeeganSwihart@centura.org

_Schedule:_ Full Time

_Shift:_ Days

_Position Summary_

Responsible for the training, performance and the day-to-day supervision of the Revenue Management areas of the call center (e.g. Cash Control, Billing, Credit and Collections, Follow-up, Managed Care, Customer Service and System Support). Also responsible for the billing compliance and customer issue resolutions facility. Provides oversight, monitors associate performance, provides coaching/training and leadership enhancing the customer experience.

_Minimum Education Requirements_

  • High School Degree or GED required

  • Bachelor’s Degree or equivalent experience/education combined

_Minimum Experience Requirements_

  • 5 years related experience required; in a healthcare environment preferred

  • 2 years strong supervisory experience

  • Previous experience with CMS, JCAHO, regulatory and other regulatory bodies and standards.

_License/Certifications_

  • Not Applicable

_Position Duties (essential functions denoted with an * )_

  • Responsible for supervising the day-to-day management of the Revenue Management call center; self-pay vendor oversight, patient refunds and other operational functions, including financial counseling, patient registration, price quotes, pre-authorizations, super census, charity process, billings, collections, denials, appeals, payment posting, and reporting’s.

  • Monitors the call centers operations and assesses inbound and outbound representative's phone calls, correspondence, and system note lines, observing performance, techniques, and application of guidelines and procedures.*

  • Develops and implements strategies surrounding specific audited reports ensuring compliance, financial viability, and continued improvement.*

  • Coordinates and organizes work functions within assigned departmental area, working collaboratively with internal and external customers, communicating needs and developing solutions to problems ensuring department and organizational targets are met and/or exceeded.*

  • Ensures processing of patient accounts for accuracy, timeliness and compliance enabling staff productivity to meet/exceed benchmarks.*

  • Coordinates, conducts and/or participates in staff meetings, payors meetings and other management related meetings utilizing time management and efficiencies to make the most of resource usage.*

  • Provides communication related to change in practice and regulation, monitors impact of change, and develops strategies to improve revenue performance. Identifies technical training and personal development training opportunities for staff and leaders.*

  • Maintains an environment that selects, hires, develops and coaches staff, builds good teamwork, encourages retention and customer service.*

_Physical Requirements_

  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.