Centura Health IT DIRECTOR- Consumer Solutions (Mobile, portals, websites,- Digital) in Lakewood, Colorado
Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 21,000 of the most talented hearts and minds in medicine.
Through Centura Health’s 17 hospitals, two senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or Kansas community you will love to call home.
Enjoy amazing people, competitive pay, some of the best benefits in the industry and plenty of opportunity for professional growth and development.
If you’re ready to discover the difference of working for a fully-integrated health system with a non-profit, faith-based mission to care, we look forward to receiving your application.
_Job Description/Job Posting ID: 131238_
/Our Mission is to extend the healing ministry of Christ./
Centura has embarked on a journey to become a leader in digital healthcare. We’re looking for leaders who can help us deliver exceptional healthcare experiences to our patients and customers.
The IT Director - Consumer Solutions provides leadership to align strategy to product and service solutions for the customers and patients of Centura, ensuring transparency and accountability for all consumer facing IT products in the portfolio. The portfolio and role covers the technology for all mobile apps, websites, patient portals, access/integrated products, digital experience (DX), user experience (UX), Customer Relationship Management (CRM), and new vendor selection. The Director also is responsible for advising and guiding product owners on key customer solutions to drive the long-term adoption of all products, ensuring proper product alignment to the needs of customers (i.e., patients, clinicians, internal stakeholders and leadership).
_PRINCIPAL DUTIES AND JOB RESPONSIBILITIES_:
Manage application teams (e.g., application product owners, designers) and encourage teams to align IT services to customer journeys and bring new opportunities to life
Be an expert on digital health customers; interact with them as needed to understand their needs and desires, conduct market research, and monitor competitor activity to identify market opportunities
Drive technology decisions and oversee the implementation, operations, and management of end-to-end solutions, including strategy, planning and delivery.
Establish and manage guidelines for documentation (e.g., product/service requirements, product development roadmaps)
Continuously evaluate the technology portfolio and associated product lines through analytics and reporting; Develop options to improve and prioritize, with the overall goal of product competitiveness and value to the customer
Nimbly adapt, manage, and maintain products to delight customers and maintain a competitive edge
Create and coach product team members through providing guidance and direction to deliver strategic and tactical results
Develop and enforce standard processes and configuration guidelines
Monitor user satisfaction with product lines and initiate improvements/corrective actions as necessary to ensure expectations are exceeded
Look for opportunities to optimize the technology assets through analyzing total cost of ownership, effectiveness and value for customers
Evaluate program performance against expectations and influences changes to programs to improve competitive position and optimize performance
Accelerate the migration of core services into the next generation technology platform
Lead efforts for cross-portfolio synergies across product lines
Develop and continuously enhance the product delivery methodology and standards
Continuously evaluate the collective set of technology portfolios, capitalizing on product evolution and product innovation in order to stay competitive and drive value
Frequent collaboration with other functions across Centura (e.g., Marketing, Physician Enterprise, Nursing, Group CEOs) to develop best-fit solutions for users and ensure consistency across strategy, implementation, management, and operations
Responsible for product portfolio management, including product portfolio budgets and product line budgets, across the Centura digital health product portfolios
Manage and maintains relationships with key technology solution vendors/partners to support business portfolios
_KNOWLEDGE AND SKILLS REQUIRED_:
Excellent written, oral communication and presentation skills
Excellent interpersonal skills
Self-motivated and directed
Project planning skills with ability to manage multiple priorities simultaneously
Keen attention to detail
Superior analytical, evaluative, and problem-solving abilities
Exceptional service orientation
Ability to work collaboratively, influencing decisions and outcomes and facilitating consensus
/_KNOWLEDGE AND SKILLS PREFERRED:_/
_EDUCATION AND EXPERIENCE REQUIRED_:
Bachelor’s degree with an emphasis in business, IT, marketing, or related field
Master’s degree preferred
Minimum 10 years of experience with a proven track record of leading, designing, developing, and managing fully integrated initiatives and successfully leading teams
5 years development experience for mobile apps
10 years development experience for web apps
Experience utilizing web analytics, Content Management Systems (Drupal), CRM (Salesforce, Oracle) required
/_EDUCATION AND EXPERIENCE PREFERRED:_/
- Knowledge and expertise within the healthcare industry
/_LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:_/
/This position description reflects the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The responsibilities listed may be subject to change at any time and individuals may be asked to perform duties outside of their regular responsibilities to support the ongoing operations of Adventist Health System and its facilities./
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.