Centura Health Patient Service Representative in Littleton, Colorado

Littleton Adventist Hospital is a 231-bed, full-service medical center delivering quality care and Level II emergency care for more than 25 years. Located in the Denver suburb of Littleton, CO, the hospital is surrounded by residential neighborhoods, retail, dining, Littleton’s charming “old town” area, and abundant outdoor space with trails, nature centers and golf courses. In addition to numerous awards for care excellence, we are also leading the way in health care environmental sustainability. Our associates are actively engaged in protecting the health of our environment, working tirelessly to minimize the negative environmental impacts from our operations. Our sustainable achievements have been recognized with several local and national awards, including the Top 25 Environmental Excellence Award from Practice Greenhealth for three consecutive years (2014- 2016). View this shor video to learn why our associates love working here and how our mission and culture help to create fulfilling careers: https://centura-21.wistia.com/medias/e0qve9d10v

_Job Description/Job Posting ID: 133944_

_Recruiter Contact:_ KeeganSwihart@centura.org

_Clinic/Department:_ *2520 LAH GASTROENTEROLOGY *

_Hospital:_ *LITTLETON ADVENTIST HOSPITAL *

_Schedule:_ Full Time

_Shift:_ Days

_Position Summary_

Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources. Also provide support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient. Demonstrates personal accountability for relationship- based care, organizational mission, and core values.

_Minimum Education Requirements_

High School Diploma or GED

_Minimum Experience Requirements_

Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel , etc.

Knowledge of medical terminology and medical insurance payers, preferred

_License/Certifications_

N/A

_Position Duties (essential functions denoted with an * )_

Schedule and confirm patient appointments and revise appointments as needed.*

Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality of services with the understanding that the provision of quality medical care requires active teamwork and professional conduct.*

Follow up with patients who have not kept appointments. *

Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents.*

Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes. *

Timely processing of medical records according to best practices.*

Utilize registry to optimize pre-visit planning for patient care needs. *

Planning for patient appointments prior to their arrival, to include insurance coverage and medical record needs.*

Obtain and process appropriate payments at time of service.*

Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified. *

Provide relationship-based care that strives to understand what is most important to the patient.*

Care will be delivered with respect for cultural differences and the diversity of human experience.*

Cross train to all clerical operations and be prepared to work in other areas as needed. *

Demonstrates a commitment to the organization through ongoing participation at clinic based meetings.*

Maintain adequate level of supplies and maintain work and patients areas as necessary to facilitate clean, smooth operations.*

Answer and place telephone calls as they relate to job duties; taking accurate messages from patients for providers.*

Use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery of care. *

Function effectively within inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care. Participate in the activities of an interdisciplinary care team that takes collective responsibility for proactively supporting patient’s unity of body, mind and spirit. *

Contributes to continuous process improvement by taking an active role in patient experience and satisfaction.*

_Physical Requirements_

Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.