Centura Health Patient Service Lead Rep - CHPG in Parker, Colorado

Known locally as the “full-service community hospital doing some big things,” Parker Adventist Hospital, (located at E-470 and Parker Road), offers leading medical experts, the latest technology and a broad array of clinical services. Ranked among the top hospitals in the nation for patient satisfaction, Parker Hospital performs complex spine and brain surgery along with weight-loss and joint-replacement surgery. We have a Level II Trauma Center and a Birthplace with a Level IIIA NICU caring for babies born as early as 28 weeks. Opened 10 years ago and still growing, the entire team is incredibly vibrant, skilled, enthusiastic, innovative and motivated. The sense of “newness” felt at Parker is a big aspect of the culture and the high patient and employee satisfaction scores speak volumes about the care and the environment. Every associate at Parker lives its culture of “relationship based care” each day – treating every patient, family and team member like WE would want to be cared for. For more information about Parker Adventist Hospital and joining the team, visit http://www.parkerhospital.org/.

_Job Description/Job Posting ID: 133962_

_Recruiter Contact:_ MikalaFord@centura.org

_Clinic/Department:_* 1855 INTEGRATED OB/GYN AT PARKER*


_Schedule:_ Full Time

_Shift:_ Variable

_Position Summary_

Partners with clinic leadership to assist with oversight of the patient service team. In addition, provides clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources. Also provide support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient. Demonstrates personal accountability for relationship- based care, organizational mission, and core values.

_Minimum Education Requirements_

High School Diploma or GED required.

_Minimum Experience Requirements_

2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office.

Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.

Knowledge of medical terminology and medical insurance payers

Attention to detail

Critical thinking and problem solving

Desire to work with patient populations


Not Applicable

_Position Duties (essential functions denoted with an * )_

Assists with overseeing patient service representatives in accordance with Centura policies and procedures, work guidelines. Assist with staff development of performance goals and objectives.

Assist management team in conducting performance reviews and established quality of service standards.

Effectively manages office expenses.

Assists in preparing work schedules to ensure adequate staff for patient volume.

Identifies and resolves office operational problems.

Responsible to partner with management team and HR for recruiting, hiring, orienting and training new staff members.

Resolves problems, ensures compliance with medical regulations and office standards for quality patient care and customer service.

Assists in overseeing work environment, equipment and supplies at levels to assure quality patient and customer service.

Schedule and confirm patient appointments and revise appointments as needed. *

Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality of services with the understanding that the provision of quality medical care requires active teamwork and professional conduct.*

Follow up with patients who have not kept appointments. *

Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents.*

Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes. *

Timely processing of medical records according to best practices. *

Utilize registry to optimize pre-visit planning for patient care needs. *

Planning for patient appointments prior to their arrival, to include insurance coverage and medical record needs.*

Obtain and process appropriate payments at time of service.*

Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified. *

Provide relationship-based care that strives to understand what is most important to the patient.

Care will be delivered with respect for cultural differences and the diversity of human experience.

Cross train to all clerical operations and be prepared to work in other areas as needed. *

Demonstrates a commitment to the organization through ongoing participation at clinic based meetings. *

Answer and place telephone calls as they relate to job duties; taking accurate messages from patients for providers.

Use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery of care. *

Teamwork and Collaboration: Function effectively within inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care. Participate in the activities of an interdisciplinary care team that takes collective responsibility for proactively supporting patient’s unity of body, mind and spirit.

Partners with clinic leadership to lead continuous process improvement by taking an active role in patient experience and satisfaction.

_Physical Requirements_

Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.